Resume

IT Analyst
Encore Technologies, Norwood, OH
Nov 2024 – Present

Delivered first-level IT support for 5/3 Bank employees, resolving hardware, software, and network issues to ensure minimal downtime.

Utilized Active Directory for user account management, access control, and security policy enforcement.

Applied cross-functional technical knowledge to troubleshoot complex issues and enhance system performance.

Cybersecurity Intern
Great American Insurance Group, Cincinnati, OH
May 2024 – Aug 2024

Conducted security risk analysis using third-party scorecards, improving client cybersecurity awareness.

Identified and escalated critical vulnerabilities, enabling timely client responses.

Updated cyber forms and introduced a grading system on the RCT platform, enhancing risk assessment accuracy.

Supported IT governance through policy development, compliance tracking, and custom incident response plans.

Cybersecurity Analyst
PISCES International, Highland Heights, KY
Jan 2024 – May 2024

Analyzed network traffic using NetFlow, threat intelligence (STIX), and intrusion detection tools.

Led cybersecurity efforts for the City of St. Matthews, focusing on malware and IOC identification.

Employed ELK Stack and packet capture tools to detect and mitigate threats in municipal systems.

IT Security Analyst
Prospect Airport Services, Hebron, KY
Oct 2023 – Apr 2024

Managed and tested IT devices, swiftly resolving issues and enhancing operational efficiency.

Promoted team collaboration and morale through leadership in daily IT operations.

Trained team members and improved software performance monitoring processes.

IT Systems Analyst
Al Wusail Group of Companies, Doha, Qatar
Jan 2018 – Jun 2021

Oversaw database administration and IT infrastructure for a 100+ employee retail operation.

Enhanced POS and inventory software systems, streamlining workflows and boosting efficiency.